- Returns
1.1. Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the items within 7days from the date of delivery, provided the following conditions are met:
The item is in its original and unused condition
All original tags, packaging, and accessories are intact.
You include a copy of the original invoice or proof of purchase.
1.2. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at customercare@babyxpress.in to request a Return
Ship the package to Sy.No 128/2 DR Atmaram Estate Nizampet “X” Road Hyderanagar Kukatpally Hyderabad Telangana
1.3. Return Shipping
Customers are responsible for return shipping costs unless the return is a result of our error.
1.4. Refund Process
Once we receive and inspect the returned items, we will process your refund. Please allow up to 3 to 5 working days for your refund to be credited to the original payment method. Refunds are issued in the same form as the original payment.
- Refund
2.1. Refund Eligibility
Refunds are processed for eligible returns We will not issue refunds for non-returnable items 2.2.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 24 hrs of receiving the item. We will provide instructions for returning the item or may offer a replacement.
- Cancellation
3.1. Cancellation Policy
You may cancel your order within 24 hours of placing it, as long as the order has not been shipped. To cancel your order, please contact our customer support team at [Customer Support Email] and provide your order details.
3.2. Cancellation After Shipping
If your order has already been shipped, it cannot be canceled. You may initiate a return as described
- Contact Information
If you have any questions or concerns about our Return, Refund, and Cancellation Policy, please contact us at customercare@babyxpress.in.